Williams says he enjoys working with new clients, but the referral network supports his business.
“This base currently has about seven full-time employees,” he says. “I know it was there before this boom, so I’m pretty sure after the boom we’ll have that baseline.”
You can also use your real estate agent. Williams says about half of his referrals come from agents.
Be patient and kind
For Williams, summer is the busy season and demand begins to decline in the fall; last year, however, he stayed busy until the end of the year. Renovation timelines could be delayed by pending city permit applications, a shortage of subcontractors and backlogged material orders.
Christina Starmer, a building contractor at CenterBeam Construction in Jacksonville, Fla., Says she returns every client’s call, but acknowledges that not all contractors do.
“I think it’s really important to be extremely nice to customers and to call them back, but customers right now are just extremely frustrated because they can’t get anyone to pick up the phone,” she says.
As frustrating as it is, don’t let anger get the best of you. Starmer says renovations are hard work and that a little empathy goes a long way.