“It’s hot right now. It’s brutal. It’s not just brutal for us. It’s brutal for the customer.”
BATON ROUGE, La. (BRPROUD) – Many air conditioning companies rang their phones as the capital experienced another heat advisory on Tuesday.
“It’s hot right now. It’s brutal. It’s not just brutal for us. It’s brutal on the customer,” said Mardrel Pack, owner of Pack HVAC Services.
Business accelerated in the air conditioning industry this summer. Pack said they worked to meet the high demands.
“I tell you, I can probably get 65, 70 calls a week. We clean the facilities every other day,” he said.
The culprit for many of his calls is from air conditioning units that stopped working in the height of summer.
“We are currently operating 24/7, trying to dedicate our service to people who really need our services due to the heat advisory,” Pack said.
As the number of customers increased, Pack said it was harder to operate without everyone on deck.
“It’s just a shortage of a lot of people who really want to work,” Pack said. “It’s not a job where you turn it on and off. It’s a year-round exchange.
He said the problem is finding qualified employees to do the job.
“We go to different trade schools and search and search right now. We also teamed up to run a big hiring campaign to try to raise awareness and get people to come in and let them know, “Hey, it’s even better that we have qualified people doing quality work.” , he explained.
Pack has also seen an influx of people buying generators for hurricane season, especially after Hurricane Ida left thousands without power.
“That’s such a request. Five generators broke down last week. Five. We have five more coming back. People are calling for generators. They want them,” he said
His advice to customers is to maintain air conditioning units so they don’t break, costing you more.
“If you don’t call to have us come in and service it, guess what? He won’t take care of you if you don’t take care of him,” Pack said.